Application & Network Security Isn't Always About Technology

At Radware, we know how complex it can be to effectively manage the security of your operations. Even with the best protection devices, a knowledgeable staff, and the addition of internal policies – denial-of-service (DoS) attacks or malware outbreaks are still a major challenge to your business and can create unwanted emergency situations. In recognition of this challenge, Radware is introducing a new and unique service to help its customers respond to these emergencies, neutralize the security risk, and better safeguard their operations before irreparable damages occur.

Emergency Response Team (ERT) Service

Radware's new Emergency Response Team (ERT) service is designed to provide 24x7 security services for customers facing a denial-of-service (DoS) attack or a malware outbreak. Often, these attacks require immediate assistance. The ERT will provide instantaneous, expert security assistance in order to restore network and service operational status. The ERT is staffed by experts that have vast knowledge and experience with network threats, their detection and mitigation, and in-depth experience of the DefensePro family of products. In addition, the ERT takes learning from each customer engagement and simulates the same scenario internally for further analysis and proactive implementation of defense techniques for other customers that may face a similar security threat.

Radware Difference

Unlike other vendor offerings, the ERT is the first of its kind to come to market. Other marketed "emergency response" services only offer the customer the ability to go directly to a self-service knowledge portal for information gathering and potential resolution. There is no immediate, proactive, "hands-on" participation by security and product experts to mitigate the active threat or attack. Other market services only offer pre-installation or infrastructure design professional services. These are delivered already through Radware's extensive partner network or in special cases by its security engineering or technical support teams. This is truly a "plug-in" emergency service with dedicated specialists that can respond in real-time to protect your organization.

ERT is offered through Radware's Certainty Support Program. Response levels are associated with the following specific levels of support:

For more information please contact your account or support representative.