Radware's Emergency Response Team (ERT) service is designed to provide 24x7 security services for customers facing a denial-of-service (DoS) or a distributed denial of service (DDoS) attack or a malware outbreak. Often, these attacks require immediate assistance.
The ERT will provide instantaneous, expert security assistance in order to restore network and service operational status. The ERT is staffed by experts that have vast knowledge and experience with network threats, their detection and mitigation, and in-depth experience of the AMS family of products. In addition, the ERT learns from each customer engagement and simulates the same scenario internally for further analysis and proactive implementation of defense techniques for other customers that may face a similar security threat.
Other vendors' "emergency response" services only offer the ability to go directly to a self-service knowledge portal for information gathering and potential resolution. There is no immediate, proactive, hands-on participation by security and product experts to mitigate the active threat or attack. Other market services only offer pre-installation or infrastructure design professional services.
These are delivered already through Radware's extensive partner network or in special cases by its security engineering or technical support teams. This is truly a "plug-in" emergency service with dedicated specialists that can respond in real-time to protect your organization.
ERT is offered through Radware's Certainty Support Program. Response levels are associated with the following specific levels of support: