Introduction: Escaping the Maze of Traditional Documentation
Let’s be honest, traditional user guides often feel like a maze. You're searching for one specific answer, flashlight in hand, only to end up bumping into walls of text, navigating loops of cross-references, and questioning your life choices somewhere around Section 14.3.2.
Sure, the information is in there… somewhere. But when you're configuring something critical or troubleshooting under pressure, digging through a 1000-page PDF or opening up a support ticket isn’t just inefficient. It’s frustrating.
That’s why we, at Radware, decided to change the game.
No More Searching – Just Ask
Instead of sending users deep into the maze, we’ve opened a portal - a shortcut that takes you straight to the answer. And yes, it lives right inside your Cloud Management Platform, exactly where you need it.
Meet Radware AI DOC Xpert- our new AI-powered chatbot, a new LLM-based assistant integrated into the interface, ready to answer your questions in real time. No PDF flipping, no section numbers, no Ctrl+F marathons.
Just type what you need in plain language, like “How to configure rate limiting?” or “Explain the different bot protections” and get instant, clear, and contextual answers, sourced straight from product documentation, configuration guides, and real-world best practices.
It’s like having a product expert on standby, minus the hold music.
How It Works Behind the Scenes
You might wonder how a chatbot can understand complex, technical questions and deliver spot-on answers in seconds. The secret is a combination of advanced AI and smart engineering.
At the core is a large language model (LLM), a powerful AI engine trained to understand natural language, the way we humans actually speak. But instead of relying solely on what the AI “knows,” our chatbot uses a technique called Retrieval-Augmented Generation (RAG). That means when you ask a question, it first searches a vast vector database filled with Radware’s documentation, configuration guides, and knowledge base articles. It retrieves the most relevant pieces of content and then uses the LLM to generate an accurate, contextual answer.
What sets it apart is the hands-on work by Radware experts, who went beyond simply uploading documents. They trained and fine-tuned the system to truly understand Radware’s products, real-world deployments, and troubleshooting nuances.
Everything runs on high-performance GPUs, enabling rapid processing so you get answers in real time. And because it supports natural language queries, not just in English, you can ask your question in your own words, and the system will understand.
The result? Fast, accurate answers based on your actual documentation, not just AI guesswork.
Help Us Help You (Faster)
Whether you’re exploring a new feature, troubleshooting a setting, or exploring what's possible, answers are now one click away.
While you move faster and get more done, AI DOC Xpert is learning in the background. Every thumbs-up or thumbs-down helps fine-tune future responses, making the chatbot smarter and more accurate for you and your team.
So next time you’re stuck, just ask. No need to dig. No need to scroll. AI DOC Xpert is already there, ready to help.
We Used to Read the Manual. Now, We Just Ask.
With AI DOC Xpert built right into the Cloud Management platform, answers are only a question away. Fast, reliable, and in your own words.
Curious? Open the platform, click the AI DOC Xpert button, and ask your first question. And don’t forget to share your feedback. Every thumbs-up or down helps make it even better.