• Certainty Support Program

    Radware provides global technical support for all of its products through the Certainty Support Program. The Program offers three levels of support and two add-on services each adding incremental value from the previous configuration. Highlights include:

    • Software updates including new features and maintenance releases
    • Business-day access to services and documentation at the Technical Support Center via Web, email or phone (24 hours a day, 365 days a year)
    • Security Update Service (SUS), an ongoing security filter update and monitoring service to protect against the latest application security threats
    • Hardware maintenance:
      • Extended standard hardware warranty after expiration of the initial term for all units covered under the program (Basic Level )
      • Next business day replacement of failed hardware (Standard Level)
      • 4-Hours day replacement of failed hardware (Advanced Level)

    Service Add-ons (for Standard and Advanced Levels)

    • Premium
      • Key benefits: Dedicated, most experienced and knowledgeable support team
      • Dedicated phone line for customer calls
      • Priority Escalation
    • Technician On-site
      • Next business day or 4 hours on-site support provided by a certified Radware engineer

    Get More Information

    Please refer to Radware Certainty Support Guide for details.