Managed Security Service Provider (MSSP) Portal – Selection Criteria
While some service providers might believe that delivering protection services to their customers without offering a dedicated dashboard and enabling self-service operations is sufficient, the last few years prove otherwise. When talking about Cyber Security in general, and DDoS in particular, customers have become more and more knowledgeable, and they expect to see information about their assets in real-time dashboards on a permanent basis.
The downstream enterprise customers of a DDoS service have, for the most part, networking departments that oversee the security of the company. Those people will need to monitor the diversions and mitigations in real time and to ensure their network is protected.
Customer awareness is much higher than in previous years, and with it – the need for an MSSP Portal service has increased.
Key MSSP functions you need to consider, for excellent customer experience:
- First, providing your customers with self-service functionality. In addition to the need for visibility with an updated dashboard, the customers want the ability to control their assets. A good portal will allow the tenants to do sets of manual actions, such as enabling a diversion, mitigating threats and affecting the traffic that passes through their protected objects.
- Another valuable display that benefits your tenants is the ‘top attacks’ display. Displaying top attacks provides customers with visibility into the security events and incidents affecting their network or services. This transparency fosters trust between the MSSP and the customer.
- Furthermore, it is important to maximize customer experience in the report creation process. Report generation is essential for DDoS customers to analyze attacks, evaluate performance, comply with regulations, identify trends, allocate resources, improve security strategies, communicate effectively, and justify costs.
A high level of flexibility is required in this regard. The user should be able to choose the time range, report frequency and the content of each report.
The Benefits of an Effective MSSP Portal for DDoS Service
While real time dashboard visibility is critical for you to sell your services to your customers, it is important to understand that not only the visibility aspect is required, but also customization capabilities according to your customers’ needs. As a service provider, you need to make sure you provide your customers with all of their needs, and there are lots of advantages for those to be developed by the same origin of your entire DDoS protection solution.
Here are some critical considerations when choosing an MSSP Portal:
Security: One example of a ‘must have’ feature for implementing a secured portal for end-users is Role Based Access Control. RBAC – ensures a complete separation between each tenant and exposes each of the customers with their content only.
Customization: The user experience should be accurate for each customer, and for that a customizable interface is required. A professional portal will allow you to fit the interface of your customers according to their needs.
Technical support: A product which is intended for end-customers will require you, as a service provider, to provide support and technical solutions for the tenants. When purchasing a professional product, this is usually accompanied by technical support and a highly detailed user guide, for both you and your -customers. This will make it easier for you when you encounter questions from your customers and will allow you to focus on your core business.
Leveraging the service: A professional MSSP portal will allow you to build the customers’ portal and provide different levels of services. You will be able to define which features and capabilities will be integrated into your entire solution and allow you to offer flexible solutions for your customers with a variety of pricing.
Why choose Radware’s MSSP Portal?
At Radware, we are dedicated to serving both service providers and enterprises. As a testament to this dedication, we provide an advanced MSSP Portal that boasts an extensive array of features and valuable capabilities, benefiting both you and your customers.
Ease of operation
The Radware MSSP Portal was designed and built specifically from the point of view of a tenant. Hence, it contains the exact peacetime and attack information, like real time traffic, analytics, and report forensics that are relevant for the tenants, with clear operation buttons. The report creation process is user friendly and simple. The interface is friendly for both professional operators and non-DDoS oriented users.
A single product is used for both managing the protection assets and the tenants
A single management product for managing both DDoS services and tenants offers greater efficiency, consistency, scalability, integration capabilities, centralized control, resource optimization, and simplified training and support – all of which contribute to a more effective and manageable security environment. One important advantage of using the same product for both your own services and for your tenants is that the MSSP Portal derives the same look and feel as your management experience. The importance of having the same look and feel for both service providers and their tenants is far beyond the visibility aspect. This capability allows a mutual language between the provider and consumer. Also, this prevents incompatibility issues between two different interfaces. The thought underlying this line is – what is good for you is good for your customers.
With this implementation mode, every release that contains relevant features for your tenants will be easily added for them.
White labeling
This feature makes sure the product allows you to white label your service as your own. White labeling is crucial for branding, building trust, gaining a competitive advantage, fostering customer loyalty, enhancing visibility, generating revenue, customization, ease of management, and compliance. It empowers your MSSP service to offer a comprehensive, trusted, and tailored security solution to your customers while strengthening your own market position.
Flexible licensing options
Different customers have different needs and different budgets. In an advanced world, where there is a large variety of consumers, as a service provider, you must adjust your products to your customers. Radware MSSP Portal is designed to be very flexible in its features. It allows you to choose the relevant dashboards and specific permissions to provide your customer with the perfect combination for him, so you will be able to define service tiers per your customers’ needs.
Quarterly Innovations
By virtue of being part of the set of Radware DDoS management solutions, the MSSP Portal is being updated quarterly to provide our customers with the most up-to-date innovations and upgrades. The guideline of these upgrades is to keep the tenant in the center and improve their experience so you, as a service provider, will know that you are providing a quality solution to your customers.
To summarize, it is particularly important to select an MSSP portal that will benefit your tenants. There is an increasing demand for real-time information and control in cybersecurity, particularly for DDoS protection. Key criteria for excellent customer experience include self-service options, robust report generation, and visibility into top attacks.
The Radware’s MSSP Portal prioritizes user-friendliness, technical support, white labeling, flexible licensing, and quarterly updates aimed at improving the customer experience and can enhance both service providers and customers’ cybersecurity capabilities.
For more information about Radware MSPS Portal, go to SERVICE PROVIDERS.
